Contact Us

Got a question, a brilliant idea, or just want to chat about bamboo? We’re all (fluffy) ears!

Whether you need help, have feedback, or just want to tell us how much you love your tree-free toilet paper, drop us a line. You’ll find the best way to do so just below!

Help with your order

Need a paw with your order? The fastest way to get sorted is through our Live Chat. Just click on the icon on the bottom right of your screen and follow the prompts. If we can’t solve things that way, we will automatically redirect you to one of our friendly customer service Pandas.

You might also want to swing by our FAQ page — it’s packed with handy answers to keep things rolling.

Got a general enquiry?

Drop us an email at customer.services@smoothbamboo.com — we usually get back within 48 hours. For more specific enquires see the business related contacts below.

Please keep in mind that we’re a small (but mighty) team, so sometimes it might take a little longer. But don’t worry, we’re on it and will reply as soon as we can! Thanks for your patience—you’re pand-tastic.

*please note that our team is still very small, and we might not reply to you within this time frame. We are working hard, and we will get back to you as soon as possible! Thank you for your understanding.

Business Related Enquiries

You might also want to swing by our B2B page—it’s packed with information and handy answers to keep things rolling.

B2B Enquiries